Master Vendor & OnSite

Externe Personaldienstleister zentral steuern – transparent und effizient

When many locations, shifts, or peak demands come together, managing temporary work quickly becomes complex: different service providers, different conditions, a lot of coordination, little transparency.

With Master Vendor, RS for business brings structure to your external workforce—with clear processes, a central point of contact, and measurable results.

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What is a master vendor?

Master vendor management is a model in which a personnel service provider, known as the master, assumes overall responsibility and coordinates your company’s personnel requirements with all other temporary employment agencies.

In short:

One main supplier manages everything—and even delivers the goods themselves.

Typical situation

You use several staffing agencies, but want to:

less coordination and coordination effort
Better planning of your personnel assignments
uniform processes and standards
clear responsibilities and designated contact persons

The master vendor becomes the central hub for your external workforce—including its own delivery capabilities and clear management of all parties involved.

The advantages are obvious



Less work for your team

Instead of coordinating 5–15 service providers, you have a single point of contact. This significantly reduces emails, phone calls, coordination meetings, and escalations.

Result: HR/scheduling is relieved – more focus on internal issues.



Higher staffing levels & faster response times

Clearly defined processes (request, matching, prioritization, escalation) make staffing predictable.

Additional speed through in-house delivery

Result: less idle time, less production risk, more stable shift staffing.



Standardized processes & improved compliance

Uniform rules for all providers:

standardized onboarding
Safety instructions / Certificates
Document and contract standards
clear lines of communication
defined escalation levels

Result: less risk, less chaos, more legal certainty.



Better quality during operation

Centralized control allows issues such as training, availability, reliability, and suitability to be managed more consistently. This benefits the entire company.

Result: less fluctuation, more stable teams, fewer operational disruptions.



Transparency regarding costs, performance, and delivery capability

You will receive a structured overview of:

Staffing ratio per service provider
Failure rates / Cancellations
Hours worked, locations, shifts
Compliance with rules and approvals

Result: Management becomes data-driven—instead of gut feeling.



Relief from escalations & operational stress

Thanks to centralised control, short-term absences and operational problems are no longer dealt with directly by the HR department. The master vendor handles escalations, organises replacements and ensures quick solutions.

Result: Less stress in day-to-day business and significantly more relief for HR.

Let’s talk!

We would be happy to advise you personally on the right staffing solution for you. Tailored to your specific challenges!

Simply fill out the contact form and we will get back to you as soon as possible! You can find further contact details via the following link.

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